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Refund & Cancellation Policy

Effective date: October 1, 2026 • Last updated: September 25, 2026

At Ava AI, operated by Rao Industries (“Ava,” “we,” “us,” or “our”), we are committed to transparent billing and high-quality service. This Refund and Cancellation Policy outlines how subscription cancellations, fee refunds, duplicate charges, and billing disputes are handled when purchasing Ava AI plans via our official platform at https://getava.in.

This policy is incorporated into and forms an integral part of our Terms of Service and aligns with applicable consumer protection regulations and Razorpay payment network standards.

7-Day Guarantee

Full refund for first-time subscribers within 7 days of initial signup.

Instant Cancellation

Cancel anytime with 1-click in dashboard. No lock-in contracts.

5-7 Day Payout

Processed directly to original payment source (UPI, Card, Netbanking).

1. Subscription Plans & Billing Cycles

Ava AI is offered on recurring monthly subscription tiers (Starter, Growth, and Enterprise). When subscribing, you authorize our authorized payment gateway partner, Razorpay Software Private Limited, to charge the applicable subscription fee to your selected payment method (UPI Autopay, Credit/Debit Card, or Netbanking) at the beginning of each billing cycle.

All fees are billed in advance on a recurring monthly basis. You will receive an electronic invoice and payment confirmation email from Ava AI and Razorpay upon each successful billing event.

2. Subscription Cancellation Policy

You may cancel your Ava AI subscription at any time without penalty or cancellation fees:

  • Self-Service In-App Cancellation: You can cancel directly from your Ava Dashboard by navigating to Settings > Billing > Manage Subscription and clicking Cancel Subscription.
  • Assisted Email Cancellation: You may also request cancellation by emailing support@getava.in or billing@getava.in from your registered account email.
Effect of Cancellation: When you cancel your subscription, auto-renewal is immediately stopped. You will retain full access to all features, knowledge bases, and conversational agents through the end of your current paid billing period. At the end of the billing period, your account will downgrade and agent traffic will be paused.

3. Refund Eligibility & Money-Back Guarantee

Because Ava AI provides instantaneous access to computational infrastructure, LLM inference tokens, and automated web crawling resources upon subscription activation, standard recurring monthly fees are generally non-refundable for partial or unused time.

However, Rao Industries provides full or partial refunds under the following explicit circumstances:

A. 7-Day First-Time Subscriber Money-Back Guarantee

If you are a first-time subscriber and find that Ava AI does not meet your business needs, technical requirements, or performance expectations, you may request a 100% full refund within seven (7) calendar days of your initial subscription purchase. No hassle, no mandatory justification required.

B. Duplicate or Erroneous Transactions

If an error by our billing system or payment gateway results in a duplicate charge, unauthorized double-billing, or incorrect currency calculation, we will immediately refund the excess transaction in full.

C. Severe Platform Downtime or Technical Failure

If Ava AI experiences sustained service unavailability, widespread API outages, or critical functional failures exceeding 48 continuous hours during your billing period that prevent reasonable use of the service, you are eligible for a prorated or full monthly refund upon review.

D. Technical Cancellation Impairment

If you attempted to cancel your subscription prior to the renewal date but were prevented from doing so due to a technical error on our billing portal, provided you contact our support team within seven (7) business days of the disputed charge.

4. Non-Refundable Items & Exceptions

Refunds will not be granted under the following circumstances:

  • Refund requests submitted after the expiration of the 7-day initial money-back window for ordinary subscription renewals.
  • Accounts suspended or terminated due to violation of our Acceptable Use Policy (including fraudulent activity, security abuse, prohibited scraping, or malicious conduct).
  • Overages or consumption where the allocated monthly conversation limits (e.g., 2,000 or 10,000 conversations) have been fully consumed prior to the refund request.
  • Failure to cancel prior to renewal where no technical failure occurred.

5. Refund Processing Timelines & Methods

Once your refund request is submitted and verified by our billing team:

  1. Verification: Our team reviews and approves eligible requests within 24 to 48 hours.
  2. Gateway Initiation: The refund is executed via our payment processor, Razorpay, directly to your original payment method.
  3. Bank Settlement: Depending on your financial institution or card issuing bank, the funds typically appear in your account within 5 to 7 business days:
    • UPI: Usually credited within 24 to 48 hours.
    • Credit/Debit Cards: 5 to 7 business days depending on card network (Visa, MasterCard, RuPay).
    • Netbanking: 3 to 7 business days depending on bank clearing cycle.

Please note that Razorpay transaction convenience fees or international currency conversion exchange rates applied by your card issuer are determined by your bank.

6. How to Submit a Refund Request

To request a refund under this policy, please send an email to support@getava.in or billing@getava.in with the following details:

Subject: Refund Request - [Your Registered Email]
1. Registered Account Email: [email@example.com]
2. Organization / Business Name: [Business Name]
3. Razorpay Payment ID or Invoice Number: [pay_xxxxxx]
4. Reason for Refund: [Brief explanation]

Our support team will acknowledge your request within 1 business day and provide tracking updates until the refund is settled.

7. Billing Support & Grievance Redressal

For any billing discrepancies, charge inquiries, or refund escalations, please contact our dedicated billing and customer operations team:

Rao Industries (Ava AI)
Contact Grievance Officer: grievance@getava.in
Payment Gateway Partner
Payments are securely processed by Razorpay Software Private Limited. For transaction inquiries or bank statement queries, reference the Razorpay Payment ID starting with pay_ included on your receipt.